Trust and support
Cancellation and refunds
This page explains cancellation rights, service problems and the model wording for sending a cancellation notice for a complimentary order.
Dated 2 September 2026 · Version 2
Ed in Park City, LLC offers one-off digital services through Rules for You when they are shown as available on the refusal-review page. The order process states that the refusal review costs £0, requests no card details and explains when work starts and where a notice can be sent.
- Legal entity
- Ed in Park City, LLC, a limited liability company organised in Utah, United States.
Three different routes
- Statutory cancellation concerns a consumer's right to change their mind within an applicable cancellation period.
- Failure or error reports concern a service that did not run or was not supplied as agreed. No payment was made, so no refund is due.
- A promotional refund promise is a separate offer and must have complete eligibility, evidence, timing and payment terms.
A promotional promise must not be used to reduce a statutory right. No promotional refund promise forms part of an order unless it is separately presented and accepted with complete terms.
Consumer cancellation information
UK distance-contract rules commonly provide a 14-day cancellation period for consumer services. Different consequences can apply when a consumer expressly asks for a service to start during that period, when a service has been fully performed, or when digital content begins after express consent and acknowledgement. The order information explains how those rules apply to the service being ordered.
The complimentary order process:
- show the seller's legal name, geographic address, monitored contact details, service description, total price and delivery timing before the order;
- collect any required express request for early performance, consent to digital supply and acknowledgement of the consequence through clear, unticked choices;
- make the final order control state clearly that the total is £0 and no payment or card details are required;
- send the contract and any consent or acknowledgement in a durable confirmation; and
- provide a monitored electronic and postal cancellation route, a usable model form and the applicable refund timing.
Model cancellation wording
Model cancellation form
To: Ed in Park City, LLC, using the contact details supplied with the order
I give notice that I cancel my contract for the following service: [service and order reference].
Ordered on / received on: [date]
Consumer name: [name]
Consumer address: [address]
Signature: [only if this form is sent on paper]
Date: [date]
Send the notice using the contact details supplied with the order and keep a copy. Include only the information reasonably needed to identify the contract and process the notice.
Service problems
Use the contact details supplied with the order if a complimentary service failed or was not supplied as agreed. Include the order reference. A complimentary order does not involve a payment, card details or a refund.
Related information
Read the terms and conditions for the service terms and the contact page for support details. The refusal-review page shows the current service, price and ordering availability.