Trust and support
Corrections and source questions
Planning records need a clear distinction between an official-source issue and an error introduced by Rules for You. This page explains the correction process.
Dated 31 August 2026
First identify where the issue appears
Rules for You republishes or summarises limited information from official planning sources. A difference may come from the source itself, an import or transcription error, a privacy filter, an automated summary or an explanation added by the product. A correction to this site cannot alter the official record held by the Planning Inspectorate or a local planning authority.
A report should say whether the issue appears in the official source as well as on Rules for You. If the official record is wrong, the source organisation may also need to be contacted through its own published procedure.
Information that will help
A useful correction or source question would include:
- the Rules for You page address;
- the appeal reference or other record identifier;
- the exact statement, field or passage in question;
- what appears to be wrong or misleading and why;
- a link to an official source or other evidence that supports the report; and
- only the contact detail needed for a reply, without unnecessary personal or confidential information.
Do not send identity documents or private case papers through ordinary email. If that material is needed, Rules for You will explain why and identify an appropriate route.
How reports are handled
The correction process is designed to:
- record and triage a report without exposing it publicly;
- compare the page with the cited official source;
- distinguish a source correction, product-data correction, privacy request and editorial disagreement;
- correct a verified material product error promptly and update related metadata or structured data where it carries the same error;
- add a visible change note when the correction could alter a reader's understanding, rather than silently rewriting the point; and
- record the outcome and reply through the monitored route.
A correction is described as editorially reviewed only when a person has separately checked and accepted the corrected material. Disagreement with an official decision is not itself evidence of a factual error.
Personal information in a public record
A request about personal information, redaction, objection or another data-protection right must be handled through the privacy process rather than as an ordinary editorial correction. The current privacy notice explains the distinction.