Appeal 6005332
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Official decision document
The decision, section by section
7 sections
Read the development description and the Inspector’s text from the official decision PDF in source order. Source headings are retained where available. Personal and contact details are removed by an automated privacy filter; this is source material, not Rules for You analysis.
Section 01
Development description
installation of 1 no. [address] Hub unit and removal of associated BT payphones.
Section 02
Decisions
[name] and B are dismissed.
Section 03
Preliminary Matters
Both proposals are described as the installation of 1 no. [address] Hub unit and removal of associated BT payphones. Appeal A relates to the installation of the communication hub unit while Appeal B relates to the installation of advertisement panels on the unit. I have dealt with the appeals on this basis.
With respect to Appeal B, whilst the Council has referred to relevant development plan policies in its decision notice, Paragraph 141 of the National Planning Policy Framework (the Framework) states that advertisements should be subject to control only in the interests of amenity and public safety, taking account of cumulative impacts. I have taken account of the development plan policies where relevant to the main issue in this case, but they have not been determinative in my assessment of Appeal B. Appeal Decisions 6005331, 6005332
Section 04
[name]
The main issues for Appeal A are the effect of the proposal on the character and appearance of the area and public safety.
The main issues for Appeal B are the effect of the proposal on visual amenity and public safety.
Section 05
Appeal A – [address] Hub unit
The appeal site is located on a wide pavement outside of a large building, with the character of the immediate environment being predominately commercial. The pavement close to the site hosts trees and streetlights. However, the existing BT payphone which is to be replaced by the [name] had already been removed at the time of my site visit and thus was not part of the street scene at that time. The large building is set back from the street which, together with the width of the pavement and the removal of the previous payphone, creates a degree of openness in an otherwise densely built-up area.
Section 4.2 of the Croydon Public Realm Design Guide states that street furniture should make a positive contribution to the area, should not impede access or add to visual clutter, and should reflect and enhance distinctive local character.
Although the style of the [name] would be plain and simple, the addition of the mass of the proposed approximately 2.98m high unit would result in an increasingly cluttered appearance to the pavement and wider street scene and, furthermore, would consequently reduce the spaciousness around the appeal site. As such, the proposed [name] would cause harm to the character and appearance of the area.
My attention has been drawn to a proposed [address] hub and associated advertising screens which were allowed on appeal in Birmingham1. However, these appeals involved the replacement of an in-situ telephone kiosk, which is not the case in the appeal before me. I am therefore not persuaded that the appeals in Birmingham are directly comparable to the current proposal, which has been determined on its own merits.
The proposed communication unit would therefore conflict with policy SP4 of the Croydon Local 2018 (CLP) and policy D8 of the London Plan (March 2021) (LP), insofar as they require development to respect and enhance local character, and to contribute positively to the public realm and townscape.
There is a considerable width of pavement around the appeal site, and during the time of my site visit the pavement was moderately busy with pedestrians. Given the substantial amount of pavement around the site, the proposed [name] would not cause any significant obstruction to pedestrians and therefore would not cause any harm to highway safety.
The proposal therefore accords with CLP policy DM29 and LP policy T4, insofar as they require development to not have a detrimental impact on highway safety. 1 Appeal refs. APP/P4605/W/22/3311745 & APP/P4605/W/22/3311745 respectively Appeal Decisions 6005331, 6005332
The proposed [name] would provide benefits including free Wi-Fi and 5 G capability, free telephone calls, public messaging and other digital services. However, these benefits would not outweigh the harm that would be caused to the character and appearance of the area.
Section 06
Appeal B – Advertisement
The busy character of [address] and the number of fascia signs, projecting signs and advertisements in the vicinity contribute to the varied and vibrant appearance of the area. The existing advertisements and signs in the immediate area are modest in scale. The Council accepts that the proposed advertisement would not result in harmful levels of light pollution and based on the evidence before me I have no reason to disagree.
However, the proposed advertisement would be larger than the existing advertisements and signs nearby and, furthermore, would be situated where there are no other digital advertisements in the immediate vicinity. As such the proposed advertisement would be at odds with the nature of the existing advertising in the immediate area and would be a garish addition to the street scene. The proposed digital unit would therefore cause harm to the visual amenity of the area.
The proposed advertisement would form part of the [name] unit proposed in Appeal A above and would not be a separate structure. Therefore, for the reasons described in Appeal A, the proposed advertisement would not cause a significant obstruction to users of the footpath and consequently would not cause any harm to highway safety.
For these reasons, while the proposal would not cause harm to highway safety, I conclude that the advertisement would cause harm to the visual amenity of the area.
Section 07
Conclusion
As detailed above both of the appeals would cause harm to the character and appearance of the area. Furthermore, the proposal in Appeal A conflicts with the development plan and the material considerations do not indicate that the appeal should be decided other than in accordance with it. I therefore conclude that both [name] and B should be dismissed.
Planning inspector and document dates
The official casework attribution is grouped under a one-way keyed hash and shown only by its local identifier. Decision-letter dates and page references are extracted by fixed first-page rules and checked against that authoritative record.
Appeal Decision
- Extracted inspector · page 1
- Inspector attribution ID 5869No official casework-database value to compare
- Extracted decision date · page 1
- 26 June 2026Matches the official casework database
- Extracted site visit dates
- 21 April 2026 (page 1)
Reference and authority
Official identifiers and the planning authority recorded against this case.
- Case reference
- 6005332
- Application reference
- 25/03110/ADV
- Lead case reference
- Not recorded
- Planning authority
- London Borough of Croydon
- Planning authority code
- E09000008
Casework details
The casework, procedure, development and linking details supplied by the official record.
- Casework type
- Commercial Appeals Service (Adverts)
- Procedure
- Written Representations
- Development type
- Householder developments
- Appeal type reason
- Not recorded
- Appeal reason
- refused
- Type detail
- No Application Type Assocaited
- Jurisdiction
- No Jurisdiction Associated
- Link status
- Not recorded
Site and development
Published appeal-site measurements and planning designations, without the withheld precise location fields.
- Site area
- Not recorded
- Floor space
- Not recorded
- Number of residences
- Not recorded
- Site in Green Belt
- No
- Agricultural holding
- Not recorded
- Affects setting of a listed building
- Yes
- Historic building grant made
- Not recorded
- Relates to a conservation area
- Not recorded
- Flooding is an issue
- Not recorded
- Site within an AONB
- Not recorded
- Site within an SSSI
- Not recorded
Decision and dates
The published outcome and every imported case date.
- Official decision
- Dismissed
- Decision category
- Dismissed
- Received date
- 19 February 2026
- Valid date
- 19 February 2026
- Start date
- 27 February 2026
- Planning authority decision date
- 3 February 2026
- Appeal decision date
- 26 June 2026
Case administration
Published recovery, call-in, costs and enforcement information for this case.
- Redetermined
- Not recorded
- Bespoke
- Not recorded
- Date recovered
- Not recorded
- Date not recovered or derecovered
- Not recorded
- Call-in date
- Not recorded
- Costs applied for
- No
- Enforcement grounds count
- Not recorded
- Enforcement grounds
- Not recorded
Source and catalogue history
When this record appeared in the rolling official release and when the catalogue stored it.
- Source
- Planning Inspectorate casework database
- Source data system
- Back Office
- Dataset status
- Current release
- Catalogue record ID
- 91055
- First seen
- 20 August 2026 at 14:25
- Last seen
- 20 August 2026 at 16:29
- Removed from release
- Not recorded
- Record created
- 20 August 2026 at 14:25
- Record updated
- 20 August 2026 at 16:29